Support
Stuck on something? We answer every email from a real human, usually within one business day.
Get in touch
Email support@repkong.com with your account email and a short description of the problem. Screenshots help.
For privacy or data requests, reach us at the same address — see our Privacy Policy for your rights.
Manage your subscription
Subscriptions are managed by Apple. Open the Subscriptions section of your Apple ID, pick RepKong, and tap Cancel Subscription. Refunds for iOS purchases must be requested from Apple directly.
Reinstalling the app or signing in on a new device? Use the Restore purchases button in Settings → Subscription to recover your subscription.
Export or delete your data
To delete your account, open RepKong and go to Settings, then Account, then Delete account, or ask Kong in chat to delete your account. Deleting is immediate and permanent. It does not cancel an App Store subscription: cancel that in your iPhone's Settings first. To export your data, use Settings, Account, Export my data.
If you cannot open the app, email support@repkong.com from your account email with the subject line "Export" or "Delete". We act on requests within 30 days.
Deletion removes your profile, training history, programs, goals, and chat history permanently. Backups roll off within 90 days.
Frequently asked
How do I start a free trial?
Install RepKong on your iPhone and answer a few questions; Kong builds your program. On the last screen, start the 7-day free trial of the coach. It's an App Store trial: cancel in your Apple ID settings at least a day before it ends and you won't be charged. Logging stays free either way.
What's free, and what needs a subscription?
Logging sets, the rest timer and your stats are free for good. The AI coach (chat, voice, program changes) has a 7-day free trial, then $14.99/month or $99.99/year.
Do I need to be an experienced lifter?
No. RepKong meets you where you are — whether you're just starting out or chasing a new PR. Tell the coach your goals during onboarding and it'll build a program around them.
How does RepKong know what I need?
Your onboarding answers, every log you've ever entered, and 100+ peer-reviewed training principles go into every coaching decision. The coach has tools for reading your history, your PRs, your consistency, and — on iOS — your Apple Health data if you connect it (sleep, HRV, resting heart rate, steps, active energy and workout summaries). That data is stored with your account and its recent values go to OpenAI with your coaching requests; see the Privacy Policy.
Can I log workouts by voice?
Yes on mobile — hold the mic and just say what you did. The coach parses it into structured sets.
Is my data used to train AI models?
No. Your messages are sent to OpenAI for inference only, under the API's no-training terms. See our Privacy Policy for details.
Report a security issue
Found a vulnerability? Please don't post it publicly. Email support@repkong.com with details and steps to reproduce. We'll acknowledge within 72 hours.